Complaints Policy & Procedure

At ICON Dental Wembley, we strive to provide the highest standard of patient care. If you are unhappy with any aspect of our service, we take complaints very seriously and aim to resolve them promptly and courteously.

Stage 1: Internal Complaint Procedure

Please contact our Practice Manager with details of your complaint:

Email: reception@icondentalwembley.co.uk
Telephone: 020 8998 3030
Post: Icon Dental Wembley, 267A Ealing Road, Wembley, Middlesex, HA0 1EU

We will acknowledge your complaint within 3 working days and provide a full written response within 10 working days following investigation.

Stage 2: Independent Escalation

If you remain dissatisfied with our response, you may escalate your complaint to:

Private Dental Complaints Service (DCS): Call 020 8253 0800 or visit dcs.gdc-uk.org
NHS Patients (Parliamentary & Health Service Ombudsman): Visit ombudsman.org.uk